Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.
They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.
Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.
Please contact us for a Free Consultation so we can help you understand how a bespoke chatbot can increase your conversions and help your team deal with the customers that really matter!
Looking for a chatbot to enhance your website? Look no further! We are a chatbot agency that specializes in building custom chatbots for websites of all types. Our team will work closely with you to understand your site's needs and create a bespoke chatbot that meets all of your requirements.
Chatbots are our only area of focus, which means our team has a wealth of experience building chatbots for various industries, crafting chatbot content that converts, and designing chatbots that are engaging and enjoyable for users.
With our chatbot and AI experts by your side, you can trust that we will identify the best solution for your unique needs and help you focus on what matters most.
As of 2021, it is estimated that chatbots will help businesses save over $8 billion per year.
The chatbot market is expected to grow to over $9.4 billion by 2024.
There are over 300,000 chatbots on Facebook Messenger.
The healthcare industry is the largest user of chatbots, with over 50% of chatbots in this industry being used for appointment scheduling and symptom checking.
The financial services industry is the second-largest user of chatbots, with over 40% being used for account management and fraud detection.
Chatbots have a customer satisfaction rate of over 90%.
Chatbots can handle up to 80% of routine customer inquiries, freeing up human customer service agents to handle more complex issues.
Chatbots have a click-through rate of up to 70%, compared to the average email click-through rate of around 3%.
Chatbots can reduce the average response time for customer inquiries from over 10 hours to under 5 minutes.
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